Terms of Service
Cancellation policy (courses and workshops)
• Cancellations with more than 5 business days notice – a full refund or equivalent training credits available
• Cancellations with 1- 5 business days notice – 50% of training credits provided, except for free courses where a $50 Administration Fee will apply. Courses at your facility will incur 50% of the scheduled fees or for free courses a $50 Administration Fee.
• Full fees applicable for *‘No shows’.
• Fees will be waived for individuals if a doctor’s certificate is provided
A minimum number of participants are required for courses to proceed. Course fees will be fully refunded if your course is cancelled by Dementia Australia and we will offer a rescheduling of the course at the same rate as the current schedule.
1 training credit is equivalent to $1. Training credits are valid for 12 months only.
A no-show is a failure to attend, providing no notice to Dementia Australia up to the commencement day of the session at Dementia Australia’s training facilities, or when group training has been arranged off-site and cancellation occurs on the day of training or participants fail to attend.
Further information on our Cancellation and Non Attendance Policy can be accessed on our website or a copy requested by phone on 03 9816 5708, or by email at firstname.lastname@example.org.