Terms of Service

Online courses

Please refer to the Privacy Policy of Dementia Australia or Privacy Policy and Terms of Service of our LMS provider, GO1

Cancellation policy (courses and workshops)
• Cancellations with more than 5 business days notice – a full refund or equivalent training credits available
• Cancellations with 1- 5 business days notice – 50% of training credits provided, except for free courses where a $50 Administration Fee will apply. Courses at your facility will incur 50% of the scheduled fees or for free courses a $50 Administration Fee.
• Full fees applicable for *‘No shows’.
• Fees will be waived for individuals if a doctor’s certificate is provided

A minimum number of participants are required for courses to proceed. Course fees will be fully refunded if your course is cancelled by Dementia Australia and we will offer a rescheduling of the course at the same rate as the current schedule.

Training Credits
1 training credit is equivalent to $1. Training credits are valid for 12 months only.

*No Shows

A no-show is a failure to attend, providing no notice to Dementia Australia up to the commencement day of the session at Dementia Australia’s training facilities, or when group training has been arranged off-site and cancellation occurs on the day of training or participants fail to attend.

Further information on our Cancellation and Non Attendance Policy can be accessed on our website or a copy requested by phone on 03 9816 5708, or by email at vic.education@dementia.org.au.