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Menu
  • Home
    • About us
  • Education
    • Courses
      • COVID-19 virtual classrooms
        • Understanding Dementia
        • Achieving Purposeful Engagement
        • Applying a Problem Solving Approach to Behaviours
        • Meaningful Engagement Mentors Program
      • Online learning
        • DPI series
          • What is Dementia?
          • Communicating in a Person-centred Way
          • How Person-centred is Your Practice?
          • A Problem Solving Approach to Behaviours
        • Dementia and Pain in Residential Care
        • Quality Dementia Support in Hospitals
        • Nutrition and Dementia: Food for Thought
        • Engaging in the Outdoors
        • Establishing Carer Support Groups
      • Accredited training
        • Dementia Essentials
      • Foundation learning
        • Ask Annie app
        • Understanding Dementia
        • Achieving Purposeful Engagement
        • Applying a Problem Solving Approach to Behaviours
      • Immersive learning
        • A day in the life – mealtime experience
        • Ask Annie
        • Enabling EDIE™
        • Talk with Ted
      • Continuing learning
        • Intellectual Disability and Dementia
        • Meaningful Engagement Mentors Program
        • Understanding Behaviour Changes (UBC) Coaching Program
      • All courses
    • The Dementia Learning Guide
    • Aged Care Training Guide
  • Consultancy
    • Environmental Audits
  • Technology
    • Ask Annie
    • Talk with Ted
    • A day in the life – mealtime experience
    • Enabling EDIE Workshop
    • The Dementia-Friendly Home app
    • A Better Visit app
  • Communities of Practice
  • Contact us

Centre for Dementia Learning

Dementia Australia
  • Home
    • About us
  • Education
    • Courses
      • COVID-19 virtual classrooms
        • Understanding Dementia
        • Achieving Purposeful Engagement
        • Applying a Problem Solving Approach to Behaviours
        • Meaningful Engagement Mentors Program
      • Online learning
        • DPI series
          • What is Dementia?
          • Communicating in a Person-centred Way
          • How Person-centred is Your Practice?
          • A Problem Solving Approach to Behaviours
        • Dementia and Pain in Residential Care
        • Quality Dementia Support in Hospitals
        • Nutrition and Dementia: Food for Thought
        • Engaging in the Outdoors
        • Establishing Carer Support Groups
      • Accredited training
        • Dementia Essentials
      • Foundation learning
        • Ask Annie app
        • Understanding Dementia
        • Achieving Purposeful Engagement
        • Applying a Problem Solving Approach to Behaviours
      • Immersive learning
        • A day in the life – mealtime experience
        • Ask Annie
        • Enabling EDIE™
        • Talk with Ted
      • Continuing learning
        • Intellectual Disability and Dementia
        • Meaningful Engagement Mentors Program
        • Understanding Behaviour Changes (UBC) Coaching Program
      • All courses
    • The Dementia Learning Guide
    • Aged Care Training Guide
  • Consultancy
    • Environmental Audits
  • Technology
    • Ask Annie
    • Talk with Ted
    • A day in the life – mealtime experience
    • Enabling EDIE Workshop
    • The Dementia-Friendly Home app
    • A Better Visit app
  • Communities of Practice
  • Contact us
Menu
  • Home
    • About us
  • Education
    • Courses
      • COVID-19 virtual classrooms
        • Understanding Dementia
        • Achieving Purposeful Engagement
        • Applying a Problem Solving Approach to Behaviours
        • Meaningful Engagement Mentors Program
      • Online learning
        • DPI series
          • What is Dementia?
          • Communicating in a Person-centred Way
          • How Person-centred is Your Practice?
          • A Problem Solving Approach to Behaviours
        • Dementia and Pain in Residential Care
        • Quality Dementia Support in Hospitals
        • Nutrition and Dementia: Food for Thought
        • Engaging in the Outdoors
        • Establishing Carer Support Groups
      • Accredited training
        • Dementia Essentials
      • Foundation learning
        • Ask Annie app
        • Understanding Dementia
        • Achieving Purposeful Engagement
        • Applying a Problem Solving Approach to Behaviours
      • Immersive learning
        • A day in the life – mealtime experience
        • Ask Annie
        • Enabling EDIE™
        • Talk with Ted
      • Continuing learning
        • Intellectual Disability and Dementia
        • Meaningful Engagement Mentors Program
        • Understanding Behaviour Changes (UBC) Coaching Program
      • All courses
    • The Dementia Learning Guide
    • Aged Care Training Guide
  • Consultancy
    • Environmental Audits
  • Technology
    • Ask Annie
    • Talk with Ted
    • A day in the life – mealtime experience
    • Enabling EDIE Workshop
    • The Dementia-Friendly Home app
    • A Better Visit app
  • Communities of Practice
  • Contact us

Talk with Ted Support

Talk with Ted is a 1 hour simulation experience which uses Voice Recognition Intelligence in the format of an interactive avatar (Ted).

It is important that you make sure that you have the correct equipment and meet the requirements before beginning the simulation.

We strongly suggest that you check that you meet the system requirements below as well as conduct a microphone and speaker test as detailed on the Testing your microphone and speaker section below.

System requirements

  • A computer (Mac or PC) which has the Chrome browser installed
  • A computer (Mac or PC) less than 5 years old
  • A functioning microphone and speaker
Registering an account
Running through the "Talk with Ted" simulation
Talk with Ted trouble shooting guide
Testing your microphone and speaker
Registering an account

Registering an account

After you have confirmed that your computer meets the requirements and you have tested your mic and speaker you are ready to register an account.

Please follow the directions below

    1. Go to https://cop.dementia.org.au/talkwithted on your chrome browser and select “Register now”

Talk with Ted - Support and troubleshooting guide images

    1. Complete all the required details (name, email, password etc) and select “Register” once complete.
    2. You will receive a prompt at the top of the page letting you know your account was created successfully.

Talk with Ted - Support and troubleshooting guide images

    1. Login with the email address and password you created on the previous step.

Talk with Ted - Support and troubleshooting guide images

    1. After you have signed in you will be taken to the landing page, click “Pay with Card”

Talk with Ted - Support and troubleshooting guide images

    1. Enter your account email address, card details and click “Pay”

Talk with Ted - Support and troubleshooting guide images

  1. After payment has gone through successfully the page will refresh and you can begin the simulation.

 

I still require assistance.

Please email our support team on dementialearningsupport@dementia.org.au making sure to include your username and a brief description of the issue

Running through the "Talk with Ted" simulation

Running through the “Talk with Ted” simulation

Once you have registered and paid for your account you will be ready to run through the “Talk with Ted” simulation.

The simulation includes 5 steps that you need to go through sequentially. For example, step 1 must be completed before you can start step 2.

Step 1 – Simulation experience 1
Step 2 – Pre training Questionnaire
Step 3 – eLearning
Step 4 – Simulation Experience 2
Step 5 – Post Training Questionnaire

To launch one of the steps, click onto the numbered step from the dashboard and on the next page click “Launch”

Talk with Ted - Support and troubleshooting guide images

Running through the Simulation experiences (steps 1 and 4)

Steps 1 and 4 is where you get to interact with Ted. During these simulations you will be prompted with instructions on what to do, there are some important things to keep in mind when going through these steps.

    1. When you start the simulation you may be prompted for permission for the chrome browser to use your microphone, if this appears for you click “allow”

Talk with Ted - Support and troubleshooting guide images

    1. After the application has loaded you will be asked to select your accent from the drop-down box, select your accent and click continue

Talk with Ted - Support and troubleshooting guide images

    1. Next you will be asked to perform a microphone test by holding down your spacebar and talking. Hold your space bar say the words “Hello how are you?” then let go of the spacebar

Talk with Ted - Support and troubleshooting guide images

    1. Then playback the recording by pressing the play button. Click “Yes” if the playback worked ok.

Talk with Ted - Support and troubleshooting guide images

  1. Next you will be taken to a short scenario which will take you through the basics of talking with Ted. Follow the directions given by Ted.

Keep in mind..

  • You must press the spacebar to Talk with Ted, you can take your finger off the spacebar after you have finished talking.
  • You have a time limit of 5 seconds to give a response to ted (you can see a timer at the bottom right of the screen on the microphone).

Talk with Ted - Support and troubleshooting guide images

 

I still require assistance

Please email our support team on dementialearningsupport@dementia.org.au making sure to include your username and a brief description of the issue

Talk with Ted trouble shooting guide

Talk with Ted Trouble Shooting Guide

I can’t log on to Talk with Ted?

  • Your username will be the email address you registered with and the Password would have been set by you at registration.
  • On the login screen (here) is a “Trouble logging in” link that you can use to check your username and reset your password.

Talk with Ted - Support and troubleshooting guide images

(if you don’t receive your password reset email within 20 mins please check your junk mail folder or email dementialearningsupport@dementia.org.au )

My microphone isn’t registering my voice?

  1. You may need to adjust your microphone settings. To do this right click onto the “Speaker” icon on your taskbar at the bottom of your screen and then select “Recording devices”.
  2. Right click on your preferred microphone and select “Set as Default device”.

I am unable to hear Teds responses?

  1. You may need to adjust your Speaker settings. To do this right click onto the “Speaker” icon on your taskbar at the bottom of your screen.
  2. Select “Playback devices” then right click onto your preferred speaker and select “set as default device”.
  3. Make sure the browser tab you are using isn’t muted, right click the browser tab and select “unmute site”.

I am unable to launch the avatar simulation?

  1. There could be a couple of reasons that this is occurring. First check that you are running the program through a Chrome web browser and make sure you are connected to the internet.Note this software is only supported by Chrome.
  2. Make sure that no pop-ups were blocked. If the pop-up window has been blocked, you should see a little browser icon with a red cross over in the right corner of your browser address bar. Clicking this icon and selecting “Allow pop ups for this site” will enable pop-ups.

I don’t have Chrome installed – how do I start Talk with Ted?

This software is only supported by Chrome. To complete the training you will need to download Chrome web browser by following this link: Download Google Chrome

If you don’t have permission to install this browser contact your IT support to download it for you.

Alternatively, use a computer which has chrome installed already.

Ted is pausing on “caller responding” and I cannot move further through the simulation experience.

  1. There could be a couple of reasons for this to occur. Firstly, check that your internet is connected by clicking on the Wi-Fi symbol in the bottom right hand corner.
  2. Or, you can check this in settings by clicking: Home > Settings > Network and Internet > Wi-Fi. Check that it says “connected”.

Talk with Ted terminated (or I left the site) before I reached the end. How do I continue?

You can continue the program by signing back into Talk with Ted.


I have completed all of the Talk with Ted simulation and I would like to re-do the simulation, how do I do this?

By design Talk with Ted is a one-off experience.


I received 3 error messages telling me that there was an issue with audio playback.

You may need to check your sound and audio set up. Refer to step by step instructions in “I am unable to hear the Caller (Avatar) responses?”.

 

I still require assistance

Please email our support team on dementialearningsupport@dementia.org.au making sure to include your username and a brief description of the issue

Testing your microphone and speaker

Testing your microphone and speaker

It is vital that your microphone and speaker are functioning correctly to run the “Talk with Ted” simulation successfully. We insist that you test your mic/speaker BEFORE beginning the simulation.

Please follow the directions below:

    1. Go to https://mic-test.com/ on the chrome browser
    2. Click onto “record audio”

Talk with Ted - Support and troubleshooting guide images

    1. Your browser may firstly request permission to access your microphone, click “allow”

Talk with Ted - Support and troubleshooting guide images

    1. After allowing the microphone permission you can then start talking into your microphone, when you do you should notice an image below which will move when you talk.

Talk with Ted - Support and troubleshooting guide images

    1. After you have said a few words into the microphone click “Stop recording”

Talk with Ted - Support and troubleshooting guide images

  1. Next click onto “Play recording” through your speaker you should hear the audio you recorded in the previous step

Talk with Ted - Support and troubleshooting guide images

If you are unable to successfully test your speaker and microphone using the above, then please check your speaker/microphone settings on your computer.

 

I still require assistance

Please email our support team on dementialearningsupport@dementia.org.au making sure to include your username and a brief description of the issue

Centre for Dementia Learning

Dementia Australia is the leading national provider of dementia education. Our highly skilled team has extensive experience in a wide range of areas, facilitating learning experiences which touch, move and inspire participants to transform their practice.
  • 1300 DEMENTIA (1300 336 368)
  • cdl@dementia.org.au

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To operate Ted on your computer you will need:

Icon - browser

Chrome browser

To run Talk with Ted, we recommend that you open this experience in Google Chrome

Icon - computer

A recent model computer or laptop

Talk with Ted uses the latest technology. For the best experience, use a computer that is less than 5 years old.

If you are unsure, please contact cdl@dementia.org.au before purchasing.

Icon - microphone

A microphone

To talk with Ted, your computer or laptop will need a microphone.

If you don’t know if you have a microphone, learn how to check and test.

To close this box, click the X symbol or click anywhere on your screen.